Frequently Asked Questions

Yes!  We offer evening appointments on Mondays, Tuesdays, Thursdays, and Fridays.  Saturday morning appointments are also available.  This is subject to each therapist's individual schedule. 

We offer both in-office and Telehealth counseling sessions.  Walk & Talk Sessions are available Wednesdays at 8 am from October through December only by select therapists.

Most insurance companies are now covering Telehealth for all their policies, but this will be verified prior to your first session.  To ensure privacy and confidentiality, we utilize a platform that was specifically designed for therapists and doctors offices.  Therefore, it is HIPAA compliant and cyber safe.  

Before your appointment, you will receive an email and/or text message with a link to your appointment.  At the time of your appointment, you simply click on the link and a browser will open up, connecting you to your session.  

We recommend being connected to WiFi and using a laptop or desktop, as this typically is the most reliable and least glitchy way to connect to your session.  However, if you need to use a phone or tablet, we recommend attempting to sign into your first session early, as the link will require you to download the app Telehealth by Simple Practice.  This will aid you in ensuring that you are properly connected to your session.

Walk & Talk Therapy is a service that is provided Wednesdays at 8 am beginning October 1st and runs through mid-December.  Walk & Talk Therapy is a type of therapy that involves walking while discussing personal issues with a therapist. It is a relatively new form of therapy that has gained popularity due to its effectiveness and convenience. It is an alternative to traditional talk therapy, where the therapist and the client sit in a room and talk. The goal of Walk and Talk Therapy is to promote physical activity and reduce sedentary behavior, which is linked to various mental health problems.

After signing an Informed Consent and Release of Liability Form specific to Walk & Talk Therapy, you and your therapist will meet at TC Jester Park and will walk at your pace for the length of the session (45-50 minutes).  If there is inclement weather (excessive heat or rain) or forecasted for inclement weather, the session will need to be rescheduled with no penalty to you.  Attendance Policy applies for No Shows or Late Cancellations.  This service is not covered by insurance and only provided on an out-of-pocket basis. 

The benefits of Walk & Talk Therapy include, but are not limited to, the following: reduction of stress, anxiety, and depression, improved emotional regulation, an improved ability to cope with life transitions or feelings of being stuck, and a reduction of anger, intrusive thoughts, and rumination.

Though we offer a mental status exam, we do not do psychological/psychiatric testing.  A mental status exam is similar to a physical exam in that it collects information that will help the therapist better understand the client’s current state and their therapeutic needs.  We recommend that you reach out to your insurance company for referrals for psychologists in your network should you require specific psychological/psychiatric testing.  

As Masters Level Clinicians, we are not trained to prescribe medication.  We recommend seeking assistance from a psychiatrist who is a medical doctor specifically trained in psychiatry.  We suggest contacting your insurance company for referrals in order to ensure that you are selecting someone in your network.

Unfortunately, we do not currently offer group counseling.

LPC-Associate stands for Licensed Professional Counselor-Associate and is someone who holds a provisional license with the State of Texas.  This means that they have completed all the educational and competency requirements to be an LPC but that, according to the State licensing board, they must accrue more hours of counseling experience and training.  LPC-Associates must be supervised by a trained and State approved, fully licensed LPC while they accrue these hours.  A fully licensed LPC has completed all requirements of the State licensing board and no longer requires supervision. 

Yes! Graduate programs and the State Board have determined that LPC-Associates are equipped with enough knowledge and experience to provide meaningful and productive counseling services.  LPC-Associates have studied and practiced their counseling skills for years before they engage in counseling with you.  Additionally, because they are supervised, it's almost like receiving services from two different therapists with different skill sets and knowledge!

If you are not using insurance, and seeking counseling with a fully licensed clinician, individual sessions are $150, while couples and family sessions are $175.  Counseling with an LPC-Associate is $100 for individual sessions.  No couples or family sessions are offered by our LPC-Associates.  

If you are using insurance, we will need to verify that we are in network and what your financial responsibility per session will be.  This will be communicated to you prior to your first session.  When using insurance, your financial responsibility per session does not change regardless of whether an LPC or an LPC-Associate provides the service.  LPC-Associate are unable to see clients insured by United Healthcare and Blue Cross Blue Shield.  

We are currently in network with Blue Cross Blue Shield, Cigna, United Healthcare, and Aetna.  Prior to your first session, we will verify that we are in your specific network and what services your insurance will cover.  This information will be emailed to you prior to your first appointment so that you will know up front any financial obligations you may have.

Sessions that are covered by insurance are typically between 52-55 minutes. EAP (Employee Assistance Program) and out of pocket sessions are typically between 45 and 50 minutes long.

The short answer is: it depends.  There are a lot of variables to consider, including the treatment method used, the therapeutic goals, current symptoms, and how frequently you attend sessions.  Some therapeutic goals can be achieved in a few sessions, while other therapeutic goals can take significantly more.  This is something that can be further discussed in your first session with your therapist.

For those utilizing EAP sessions, the number of sessions are dictated by the EAP program and frequently have an expiration date. 

Yes!  We offer Couples and Family Counseling on an in person basis only.  We understand that Telehealth is far more convenient than in person; however, we find that it is far more challenging to do and it can hinder progress. 

 If you are using insurance to help cover the cost of service, we will verify with them that this service is covered, as some insurance plans do not cover couples and family therapy.

We now offer counseling sessions for Adolescents!

Because of certain liabilities regarding Emotional Support Animals, we do not provide letters or fill out forms for Emotional Support Animals for new clients.  We reserve the right to consider writing such a letter, or filling out such a form, for a client we have seen on a continual basis for at least six months, and with documentation that the animal in question has undergone required training to render such services.   

We do not offer psychiatric evaluations for disability claims and we do not complete FMLA paperwork for new clients.  Though we understand that this is an inconvenience, our policy requires that a client be seen on a continual basis for at least six months before such documentation will be considered, though there is no guarantee that the paperwork will be completed. 

We recommend seeking assistance from a forensic psychologist or psychiatrist if you are involved in a legal matter that requires involvement of a therapist or clinical documentation. 

If a legal situation arises during the course of your treatment, all documentation will be kept confidential unless otherwise dictated by a signed release of information form, or a subpoena of documentation by the court.  Any court appearances required by the therapist will be billed as outlined in the Client Agreement.